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Dear Ozzie and Mark, I just wanted to take time to thank you for the outstanding service I received last week from your firm! If you recall, I came to you with a very unusual rush request for a briefcase portable display unit needed for a very important event. I was given very short notice for this event (less than 24 hours)! Before calling your company, I had called over 20 companies and the response was “we cannot do that on such short notice”. Some of your competitors were unprofessional and did not seem to want to help. YOU GUYS WERE GREAT!!! I spoke initially to Ozzie who was very professional and immediately sought to SOLVE THE PROBLEM! He did not give me standard “lines and excuses” but offered suggestions as to how to achieve my objectives. The product I selected did not appear to be in stock so he directed me to you, Mark. YOU SOLVED THE PROBLEM! The warehouse you directed me to took only ½ hour to reach and they had the product waiting at the door. It took less than one minute to retrieve the portable display. No hassles! The event went great and the display was the talk of the event! It was the best one there! I cannot thank you and your team enough for the professionalism and dedication you showed me – a new client. Although I was probably not your biggest sale of the week, your attention to customer service and satisfaction is very commendable! I am very honored to be a client and A LOYAL ONE! I am a marketing agency and I will be directing all of my clients to your company as our FIRST CHOICE! In a world where cynics and bad customer service abound, Sign-o-Rama shines as a very bright light! Thank you again for truly outstanding customer service! ONE VERY SATISFIED CUSTOMER,